Fair Go Policy

At AirTech, we believe in fairness and transparency for all our customers. This policy outlines the principles we follow to ensure a positive and equitable experience for everyone.

1. Honest Pricing

• We provide clear, upfront pricing with no hidden charges.
• Quotes are based on the size and scope of the job, ensuring fairness for all customers.

2. Service Commitments

• We strive to meet all agreed service dates and times. If unforeseen circumstances arise, we will inform you promptly and reschedule at your convenience.
• We guarantee our workmanship and will address any concerns regarding the quality of our service.

3. Reasonable Usage

• Our maintenance contracts and warranties are designed for typical residential or commercial usage. Excessive, abnormal, or unauthorised use may fall outside the terms of our agreements.

4. Respect for Property

• Our technicians respect your property and will take precautions to minimise disruption during installation, repairs, or maintenance.

5. Customer Obligations

To ensure we can deliver our best service, we ask customers to:

• Provide accurate information about their air conditioning needs.
• Ensure the workspace is accessible and safe for our team.

6. Feedback and Complaints

• We welcome your feedback to improve our services.
• Complaints will be handled promptly and fairly, with a resolution provided within a reasonable timeframe.

7. Exclusions

• This policy does not cover services requested outside of standard operating hours unless specified in our agreement.
• Warranty claims may be subject to review if the equipment has not been maintained as per our recommendations.